Our old HVAC was knocked out by a massive storm on a Friday, and it was late winter, so not that warm out yet. Because of the storm, our usual HVAC company was closed. I called KCK because of their good reviews, and despite being swamped because of all the storm-related calls they had, they sent a technician out that evening to asses our damage. It was bad, and couldn't be repaired on the spot. But the next morning, on a Saturday, Chuck came by to go over our options, and he brought three space heaters with him to tide us over. They arraigned to replace our whole HVAC system, which was already pretty old, on that Monday. It took them over twelve hours of work, but that evening, we had heat again! It seemed they did whatever they could, including driving 120 miles to get a compressor, to make sure we had our heat back as soon as possible. A very caring company, and I'm so glad I called them, and they answered.